Website and Diagnostic Service Terms

1. Supplier

WEYSENS LTD, company number 17447599, registered office 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Contact: director@weysens.co.uk.

2. Business customers and authority

Our diagnostic services are offered to businesses, not consumers. By accepting a proposal or agreement, you confirm that you act for business purposes and have authority to bind the named customer. If you are acting as a consumer, do not place an order; contact us first.

3. Website information

Website content is general information, not engineering, financial, legal, investment or safety advice. Illustrations, demonstrations, estimates and quantified scenarios are not customer results or guaranteed savings. Third-party links are governed by their own terms.

4. How a contract is formed

An enquiry, qualification form or file upload does not create a contract or payment obligation. A diagnostic engagement begins only when WEYSENS issues a written proposal and agreement, the customer accepts the stated scope and terms, and any required advance payment is confirmed. The accepted documents identify the service, price, tax treatment, dataset, delivery target and any engagement-specific conditions.

5. Service and delivery

WEYSENS provides an evidence-led diagnostic opinion using the agreed data. We identify material data gaps, assumptions and limitations. Delivery dates are targets unless expressly guaranteed in the accepted proposal. We may pause the service while required information, authority or payment is outstanding.

6. Customer responsibilities and data

The customer must provide accurate information, have lawful authority to provide the agreed data, keep access links secure, and follow the data instructions. The secure upload accepts the minimum operational CSV evidence needed for the agreed purpose. The customer should remove or replace company names, people’s names and other direct identifiers before upload unless they are essential and agreed. WEYSENS identifies files by an internal lead, case or file reference and does not require those identifiers inside the dataset. Credentials, payment-card data, identity documents, special-category personal data, executable content and raw media must not be uploaded. The customer remains responsible for checking and lawfully authorising the data it submits; this does not remove WEYSENS’ own legal and security responsibilities for information it receives.

7. Fees, invoices and payment

The price is the amount shown in the accepted proposal and agreement. The current founding-client diagnostic is £750 where that price is expressly offered; it is not a universal price for other work. Any applicable VAT or other tax will be stated. Payments are processed by Stripe. The customer must check the company, billing address, service description and dates on the invoice and notify us promptly of an error.

8. Cancellation and refunds

A business customer may request cancellation in writing before work starts and will receive a refund of amounts paid, less any non-recoverable third-party costs expressly disclosed in advance. After work starts, WEYSENS may retain a reasonable amount for work performed and committed costs, and refund any balance. No refund is due for a completed deliverable that conforms materially to the accepted scope. These business terms do not limit rights that cannot lawfully be excluded.

9. Confidentiality

Each party must protect the other party’s confidential information, use it only for the engagement, and disclose it only to people or providers who need it and are bound by appropriate duties, except where disclosure is required by law. This does not apply to information already lawfully known, public without breach, or independently developed.

10. Intellectual property

Each party retains its pre-existing materials, methods, data and intellectual property. The customer retains ownership of its data. Once all fees are paid, WEYSENS grants the customer a non-exclusive, non-transferable licence to use the delivered report internally for its business. WEYSENS retains its analytical methods, templates, software and general know-how. No customer-identifying case study or publication is permitted without written approval.

11. Decisions, results and warranties

The service does not guarantee savings, output, uptime, regulatory compliance or a particular operational result. The customer remains responsible for plant safety, engineering decisions, implementation and independent verification. We will perform the service with reasonable care and skill and will correct a material scope non-conformity notified within a reasonable period.

12. Liability

Neither party excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or anything else that cannot lawfully be limited. Subject to that, WEYSENS is not liable for indirect or consequential loss, loss of profit, revenue, production or opportunity. WEYSENS’ aggregate liability arising from an engagement is limited to the fees paid or payable for that engagement. Nothing in this clause reduces the customer’s duty to mitigate loss.

13. Suspension and termination

Either party may terminate for a material breach that is not remedied within 14 days after written notice, or immediately for insolvency or unlawful use. WEYSENS may suspend access where reasonably necessary to protect security, data, payment integrity or other customers. Accrued payment, confidentiality, intellectual-property and liability provisions survive termination.

14. Governing law

These terms and each engagement are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, unless the accepted agreement expressly states otherwise.

15. Changes and contact

The terms in force when a customer accepts an agreement apply to that engagement. We may update website terms for future use and will publish the effective date. Questions and notices should be sent to director@weysens.co.uk.